Shipping Policy
By placing an order on the Dusky Goose website, you confirm that you are at least 21 years of age and that the recipient of the shipment is also 21 or older.
All wine shipments require an adult signature (21+) upon delivery. Carriers will not leave packages containing alcohol unattended.
Please be aware that many states limit the amount of wine a consumer may receive from a single winery. By placing an order, you affirm that your purchase complies with your state’s laws on aggregate shipments and/or volume limits.
To ensure successful delivery, we recommend shipping to a business address or to a FedEx or UPS pickup location. We are unable to ship to P.O. boxes.
We are currently unable to ship to Utah.
Due to Rhode Island regulations, online ordering for shipment to Rhode Island addresses is not available. Certain shipments to Rhode Island may be arranged for wines purchased in person.
Carriers will make up to three delivery attempts. If a package is returned to the winery due to unsuccessful delivery and not redirected to a pickup facility, we will contact you regarding re-shipment. Any additional shipping charges are the responsibility of the customer.
UPS is our primary shipping provider. We can accommodate FedEx shipments with advance notice. However, we are unable to ship via FedEx to the following states: AK, AR, HI, IN, IA, ME, MS, NE, NV, NH, ND, OK, SD, VT, WV, WY.
To protect wine quality, we do not ship via ground service during periods of extreme weather—typically above 75°F or below 30°F.
Returns & Cancellations
We stand behind the quality of our wines and want you to be fully satisfied with your order. If you’re not happy with your purchase, please contact us within 30 days of receipt for assistance.
Dusky Goose will replace or refund any bottle that is damaged or flawed due to reasons not related to extreme weather conditions.
We are unable to offer credit or replacements for wines damaged during ground shipping if the customer declined expedited (air) service.
Dusky Goose cannot accept returns for wines ordered in error.
For assistance with any of the above, please contact us at 503-857-5776 or wine@duskygoose.com.
Cellar Club Policies
Release Schedule
Cellar Club allocations are released three times per year—typically in March, May, and October. Wines included in each allocation are subject to change based on availability.
The credit card on file will be charged automatically for each release. We will notify you by email prior to billing, so you know when to expect charges.
It is the member’s responsibility to notify Dusky Goose of any changes to billing or shipping address, phone number, email, or payment information before each allocation is processed.
Membership Commitment
Joining the Cellar Club is a one-year commitment that includes three seasonal releases. Membership is ongoing and may be canceled after completing one year.
- Requests to skip a release or cancel a membership must be submitted in writing before the processing date by contacting our Club Manager, Sarah, at sarah@duskygoose.com.
- If we are unable to successfully process your card after multiple attempts, your membership may be canceled.
Shipping Policy (Club Orders)
Our primary shipping carrier is UPS, though FedEx is available upon request in most states.
- An adult 21+ must be present at the time of delivery.
- To help avoid rerouting or reshipping fees from missed deliveries, we recommend shipping to a business address or a UPS/FedEx pickup location.
- Members are responsible for all applicable sales tax and shipping charges, including fees for address corrections or returned packages.
- If your wine is returned to the winery and we do not hear from you within six months, the wine will be considered abandoned and forfeited.
Order Pick-Up
If you’ve selected to pick up at the tasting room, we ask that you collect your wines within six months of release.
- If your order is not picked up—or no arrangements are made—we will automatically ship your wine to the billing address on file after six months.
- If the wine is then returned or still unclaimed, the order will be considered abandoned and forfeited.
Privacy Policy
Dusky Goose respects your privacy. We do not sell, rent, loan, or transfer any personal information about our visitors to unrelated third parties. Any information you provide is treated with care and will not be used in ways to which you have not consented.
Information collected on our website is stored and used by Dusky Goose and, in limited cases, by trusted service providers who are bound by confidentiality agreements. We only collect personal information when it is specifically and knowingly provided—such as your name, home address, email address, or phone number.
Cookies
We use cookies to enhance your experience on our website. These small data files help track logged-in users, store preferences, and connect your session to items in your shopping cart. They are used only to improve site functionality and user experience.
Security
We are committed to protecting your information. We use industry-standard encryption technologies, strong password protections, and restrict access to personal data to guard against unauthorized use. This includes securing any credit card details, personal information, and login credentials.
Links
This site may include links to third-party websites for your convenience. Dusky Goose is not responsible for the content or practices of these external sites, nor does inclusion of any link imply endorsement. We encourage users to review the privacy policies of any linked sites before providing personal information.
SMS Terms & Conditions
You can cancel SMS messages from us at any time by replying “STOP” to the number or short code that sent the message. After we receive your “STOP” request, we’ll send a confirmation that you’ve been unsubscribed. You will no longer receive SMS messages unless you opt in again.
Message and data rates may apply. Message frequency may vary. Carriers are not liable for delayed or undelivered messages. For questions about your text or data plan, please contact your wireless provider.
Accessibility Statement
At Dusky Goose, we believe the internet should be accessible to everyone. We’re committed to providing a website that is usable by the widest possible audience, regardless of ability or circumstance.
Ongoing Efforts
We continually strive to improve the accessibility of our website and services. We believe it is our shared responsibility to ensure seamless, inclusive access for all visitors, including those with disabilities.
To support this goal, we regularly scan duskygoose.com using accessibility tools to identify and address potential barriers. While we aim to make every page and piece of content fully accessible, some areas may not yet fully conform to the highest standards. In such cases, it may be due to technical limitations or the absence of a suitable solution at this time.
We’re Here to Help
If you experience any difficulty accessing content on our site or require assistance, please reach out during regular business hours. We’re happy to help.
Contact Us
To report an accessibility issue, ask a question, or request support, contact us at:
Email: wine@duskygoose.com